A speed thing

[Too up]

I have I question if someone could come up with an answer
Here goes last week I happen to notice that my speed had dropped to half of what I usually have 6Mb to 3Mb then on Monday morning my phone was dead on incoming calls and on outgoing calls but the internet was working about 30 mins later the phone was back on so I called BT as you do they did a line check said it was ok.

So got in contact with my ISP which is Aquiss they said to do the BT speed test which I did about 4 times and sent it to them got a e mail back saying to reconnect in about 15 mins time so I did and all’s well have my 6Mb back but the strange thing is they Aquiss said this

Basically to let you know. Back in October your line dropped briefly to 3500, but has since recovered. However, BT failed to tell us all was well again, resulting in slower than expected speeds


Now I thought that if your line dropped and then recovered then your speed went back up automatically or am I missing something does your ISP have to do something?
Sorry if this is a bit long just letting you know all the facts.
Thanks for any reply

[izools]

BT never tell the ISP all is well again, the ISP should know this.

And you're right - they don't need to know - as the IP Profile will adjust back up automatically.

Strange

[Too up]

Thanks for the reply you just confirmed what I thought that it should all happen automatically why Aquiss would take would take credit for something that should be automatic I don't know, any way I got my speed back that's the main thing.

oooooooo and I did reset my router before contacting Aquiss o well this may just be one of those things

[Tirion]

Weird, is this on a Max IPStream product?

[Too up]

Yes i think so ADSL Max is what it says on Samknows

[Tirion]

Sounds like the profile got stuck. It should re-rate the line to reflect the maximum stable rate. ISP's are not informed of line rate changes when BT make them, unless they are included in the notes of a fault report.

[Too up]

So what your saying is that Aquiss was right then and got it sorted out and that something happened to my line and BT never said anything well they shouldn't have to i suppose.
Well at the end of the day all's well that ends well and it did not take Aquiss long to get it sorted thanks for your reply much appreciated

[5M1L3Y]

Hey m8. Have you tried a quiet line test to make sure there is no noise on the line?(I know the problem's gone now but if it happens again, try the test!)

1. Plug router in to test socket through a filter.

2. Ring 17070 and choose option 2 for a quiet line test.

3. If there is any kind of weird noises like popping, crackling etc. then you have a line fault which should be reported to BT via 151.

[Too up]

Hi How you doing

No i didn't do a quiet line test i don't have a test socket i have a old phone socket but i take it i can leave things the way they are and do the test.

thanks for the suggestion

[5M1L3Y]

You can do the quiet line test but you'll have to disconnect all devices like fax machines, phones etc.

I'd really recommend you buy an NTE5 and fit it yourself or ring BT and ask them to fit you one.